Refund & Cancellation Policy

Effective date: 25 September 2026

This policy explains how cancellations, refunds, returns, and rescheduling work for free webinars, training programmes, digital services, and products offered through tenderindia.in. The terms for a specific offer may add conditions; those offer terms take priority where they are clearly stated.

Before requesting a refund: Please read the programme or product terms and contact us with your registration or order details so we can check the applicable deadline and eligibility.

1. Free webinars and registrations

Free webinar registration does not involve a purchase and therefore has no monetary refund. A registration may be cancelled by contacting us before the event. We may cancel, reschedule, or change the mode of a free webinar for operational or safety reasons; where practicable, we will notify registered participants through the contact details supplied.

2. Training programmes

Cancellation and refund eligibility for a paid training programme depends on the programme offer, the date of payment, the batch start date, and how much of the service has already been delivered. Some batch reservations, custom sessions, live sessions, assessments, or other consumed services may be non-refundable. The GeM Training Reservation Terms currently state that the reservation amount is non-refundable, applies only to the selected upcoming GeM batch, and is not refunded for cancellation or non-attendance.

For a programme not covered by a specific offer, send your cancellation or refund request to us as soon as possible. We will confirm the applicable amount, credit note, rescheduling option, or payment route in writing before processing it.

3. Digital and physical products

Where a product can be returned, request assistance within 7 days of delivery and keep it unused, unused in the original packaging, with all accessories and documentation. We may require photographs or other reasonable evidence of condition. Digital downloads, access codes, personalised items, and services that cannot reasonably be returned may be non-refundable after access or delivery.

4. How to request a return or refund

Email info.tenderindia@gmail.com or WhatsApp/call +91 9315235434 with your name, email address, phone number, programme or order reference, reason for the request, and the amount or item concerned. We may ask for additional information to verify the request.

5. Refund processing

Approved refunds are returned to the original payment method where possible. Bank, payment-provider, and card processing times may mean the money takes several business days to appear after we initiate the refund. We do not issue a second refund for a duplicate request or a payment that was not verified with us.

6. Rescheduling and credits

Where a programme cannot be delivered as scheduled, we may offer a rescheduled batch, an alternative session, or a credit for a future service. The available option, validity period, and any price difference will be communicated before it is applied. A credit is not cash unless expressly stated.

7. Changes to this policy

We may update this policy to reflect changes in our services, payment arrangements, or legal obligations. The current version will be posted on this page with its effective date. A change does not remove rights or refunds that were already confirmed to you.

8. Contact us

Send policy questions and requests to info.tenderindia@gmail.com or call +91 9315235434.

Tenderindia
Office No. 17, First Floor, Jagdev Singh Complex, behind Shiva Market, Pitampura Village, Harsh Vihar, Pitampura, New Delhi, Delhi 110034, India.